🚚 Delivery Information

At La Barby Market, we are committed to providing fast, reliable, and stress-free delivery services for every order. Our goal is to ensure a smooth and convenient shopping experience from the moment an order is placed to the moment it arrives.

Below you will find important information regarding order processing, delivery options, tracking updates, and delivery support.

📦 1. Order Processing Times

Orders are typically processed within 1–3 business days after payment confirmation. Please note that processing times may occasionally be longer during:

• Busy periods and high seasonal demand

• Major promotional events and sales

• Holidays and public holidays

• High order volume periods

• Unexpected operational delays

Customers will automatically receive an email confirmation once an order has been processed and prepared for dispatch.

🚚 2. Delivery Options

Delivery availability and shipping methods may vary depending on customer location, order size, product availability, and courier services.

• Local Delivery (Selected Areas Only):

Local delivery may be available for eligible orders within selected postcodes. Availability depends on customer location, order size, delivery schedule, and product eligibility. If local delivery is available for your address, the option will automatically appear during checkout.

• Standard UK Delivery:

We deliver across the United Kingdom using trusted courier services. Delivery timeframes may vary depending on courier availability, delivery destination, seasonal demand, and order volume. Estimated delivery times will be displayed during checkout where available.

Please note that delivery times are estimates only and are not strictly guaranteed.

📍 3. Tracking Your Order

Where tracking services are available, customers will receive:

• A personal tracking number

• A direct tracking link

• Automatic shipment and delivery updates via email

Tracking updates are managed entirely by the courier provider and may take some time to update within their systems. Some delivery methods may not include full tracking information. If tracking details have not been received within 3 business days after dispatch confirmation, please contact us for assistance.

❗ 4. Delivery Issues

Please contact our support team as soon as possible if:

• A parcel is significantly delayed

• An order arrives damaged

• Incorrect items are received

• A parcel is missing or marked as delivered but not received

• Tracking information is not updating correctly

Our team will work quickly with the courier provider to investigate and resolve delivery-related issues as efficiently as possible.

⚠️ 5. Delivery Responsibility

Once an order has been handed over to the courier service, delivery operations are managed by the courier provider. La Barby Market is not responsible for delays caused by courier services, customs procedures, weather conditions, postal strikes, or circumstances outside our control.

However, we will always aim to support our customers with delivery enquiries and shipment concerns whenever possible. Risk of loss and responsibility for products passes to the customer upon successful delivery to the shipping address provided at checkout.

📞 6. Delivery Enquiries

For all delivery, shipping, and tracking questions, please reach out directly to our support team:

• Email: support@labarbymarket.com

• Phone: 020 4619 3696

• Location: Hounslow, United Kingdom