↩️ Returns & Refunds Policy

At La Barby Market, we want every customer to feel confident and satisfied with every purchase. If something is not right with your order, we are here to help and provide full support throughout the returns and refund process.

Please review the information below regarding return eligibility, conditional items, refunds, exchanges, and return procedures.

📦 1. Return Eligibility

You may request a return or refund within 30 days of receiving your order if:

• Your item arrives damaged or faulty

• You received the incorrect item

• Your product is incomplete or missing parts

• You are not completely satisfied with your purchase (conditions apply)

To qualify for an approved return, items must be:

• Unused, unopened, and in their original resellable condition

• Returned in the original packaging with all tags included (where applicable)

• Accompanied by proof of purchase or order confirmation

🚫 2. Conditional & Non-Returnable Items

For hygiene, safety, and product protection reasons, certain product categories may be restricted from return. However, return requests may still be considered if:

• The product remains completely unopened

• Original factory seals are intact

• Packaging is undamaged

These categories include:

• 💄 Beauty, skincare, and personal care products

• 💋 Makeup and cosmetic products

• ⚱️ Fragrances

• 🩲 Underwear, swimwear, and intimate clothing

• 🍿 Perishable or opened food items

• 🗑️ Clearance, promotional, or final-sale items

• 🎁 Gift cards

• 🎨 Customised or personalised products

Important Exceptions:

Returns will always be accepted if an item arrives faulty, damaged, defective, or incorrect. All conditional return requests are subject to inspection and approval by La Barby Market.

📨 3. How to Request a Return

To initiate a return, please contact our team before sending any items back. Returns sent without prior approval may not be accepted.

To help us process your request quickly, please ensure your message includes:

• Your official order number

• The specific item(s) you wish to return

• A brief explanation of the issue

• Clear photos or videos (required for faulty, damaged, or incorrect items)

Once your request has been reviewed and approved, we will provide the correct return instructions and official return address.

Return Shipping Costs:

Customers are responsible for return shipping costs unless the item arrived faulty, damaged, or incorrect.

💰 4. Refund Processing

• Inspection: Once your returned item(s) arrive at our facility, they will undergo a standard inspection process.

• Processing Time: Approved refunds are typically processed within 3–7 business days after inspection.

• Refund Method: Refunds are automatically issued to the original payment method used during checkout. Processing times may vary depending on your bank or payment provider.

🔁 5. Exchanges

Exchanges are only available for items that are incorrect, damaged, faulty, or defective. If an exact replacement is unavailable, we may offer:

• A full refund

• Store credit

• An alternative replacement solution

❗ 6. Delivery & Missing Parcel Issues

Please contact us immediately if your parcel has not arrived, a delivery issue occurs, or items are missing from your order. Our team will work quickly with the courier to investigate and resolve the issue as efficiently as possible.

📞 7. Contact Our Returns Department

For all returns, refunds, and exchange enquiries, please contact our dedicated support team:

• Email: support@labarbymarket.com

• Phone: 020 4619 3696