Refunds & Returns

  • 1. Returns

    We accept returns within 14 days of delivery in accordance with UK consumer rights.
    To be eligible for a return, items must be:

    • Unused and in their original condition
    • In the original packaging (where applicable)

    2. How to Request a Return

    To start a return, please log in to your account and submit a return request:

    👤 Log in to your account to request a return

    Alternatively, contact us directly with your order number and reason for return:

    📞 Business Telephone & WhatsApp: 020 4619 3696
    📍 Hounslow, United Kingdom

    We will provide instructions on how to return your item.

    3. Refunds

    Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
    If approved, refunds will be processed within 5–7 business days to your original payment method.

    4. Non-Returnable Items

    For hygiene and safety reasons, certain items cannot be returned, including:

    • Opened or used personal care and beauty products
    • Perishable goods (such as food items)
    • Items not in their original condition

    5. Faulty or Damaged Items

    If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
    We will offer a replacement, exchange, or full refund where applicable.

    6. Return Shipping

    Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
    We recommend using a tracked service, as we are not responsible for lost returns.

    7. Cancellations

    Orders can be cancelled before dispatch. Once an order has been shipped, it must be returned in accordance with this policy.

    8. Contact Us

    If you have any questions regarding returns or refunds, please contact us:

    📞 Business Telephone & WhatsApp: 020 4619 3696
    📍 Hounslow, United Kingdom