🔄 La Barby Market Returns Portal
We want you to shop with confidence at La Barby Market.
If an item isn't right for you, you can request an eligible return within 30 days of receiving your order, subject to our Returns & Refund Policy and your statutory rights.
Our team reviews each return request carefully and will provide the appropriate instructions before you send your item back.
📝 Return Eligibility
For a standard change-of-mind return, items should generally be:
✨ Unused & Unworn
Products should be unused, unworn, unwashed, and in resellable condition.
🏷️ Original Tags
All original product tags should remain attached where applicable.
📦 Original Packaging
Where reasonably possible, products should be returned with their original packaging, accessories, components, and protective materials.
🧾 Proof of Purchase
Please provide your La Barby Market order number or other appropriate proof of purchase.
🚫 Restricted & Conditional Returns
Certain products may have return restrictions for hygiene, health protection, safety, or personalisation reasons.
These may include products such as:
💄 Beauty, skincare & cosmetics
💍 Earrings and certain pierced jewellery
🩲 Underwear, swimwear & intimate items
🎨 Customised or personalised products
📦 Other sealed hygiene-sensitive products once opened
Where applicable, hygiene-sensitive products may need to remain unused, unopened, and sealed in their original packaging to qualify for a change-of-mind return.
Custom-made or personalised products may also be excluded from standard change-of-mind returns where permitted by law.
These restrictions do not affect your statutory rights if a product is faulty, damaged, defective, incorrect, or not as described.
📥 How to Request a Return
Please contact us before sending any products back.
Step 1 — Email Our Support Team
Send your return request to:
Step 2 — Use This Subject Line
Return Request – Order #[Your Order Number]
Step 3 — Include Your Return Details
Please provide:
🔢 Your order number
📦 The item or items you wish to return
📝 A brief reason for the return
📸 Photos or videos where reasonably necessary if the item is damaged, faulty, defective, incomplete, or incorrect
Step 4 — Wait for Return Instructions
Our Customer Support team will review your request and aim to respond within 24–48 hours during business days.
If your return can proceed, we will provide the appropriate return instructions and return address.
⚠️ Please do not send an item back before receiving return instructions from our team.
🚚 Return Shipping Costs
For an eligible change-of-mind return, you may be responsible for the cost of returning the product unless otherwise stated or required by law.
If an item is faulty, damaged, defective, incorrect, or not as described, we will provide appropriate assistance with return arrangements or reasonable return costs where required under applicable consumer law.
We recommend obtaining proof of postage and keeping it until your return and refund have been completed.
💳 Refund Processing
Once your returned item has been received, we may inspect it to confirm its condition and return eligibility.
If your refund is approved, it will normally be issued to the original payment method used for the purchase.
We aim to process approved refunds promptly and within the timeframes required by applicable law.
After we issue a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
🔁 Faulty, Damaged or Incorrect Items
If your product arrives:
❌ Faulty or defective
📦 Damaged
🔄 Different from what you ordered
🧩 Incomplete or missing components
please contact us as soon as reasonably possible.
Include your order number and clear photographs or videos where reasonably necessary so we can investigate the issue.
Depending on the circumstances and your applicable consumer rights, an appropriate remedy may include a replacement, repair, refund, or another suitable solution.
🛡️ Your Consumer Rights
Nothing on this Returns Portal limits, excludes, or replaces your statutory rights under applicable UK consumer law.
Our 30-day returns process operates alongside any mandatory legal rights you may have, including rights relating to online purchases and goods that are faulty, damaged, not as described, or otherwise fail to meet applicable legal requirements.
For complete information about eligibility, exclusions, refunds, exchanges, and your rights, please review our Returns & Refund Policy.
📞 Need Help With a Return?
Our Customer Support team is here to help:
📧 Customer Support & Returns: support@labarbymarket.com
📞 Phone / WhatsApp: 020 4619 3696
📍 Location: Hounslow, London, United Kingdom
When contacting us, please include your order number whenever possible so we can assist you more efficiently.
La Barby Market
Hounslow, London, United Kingdom
Last updated: August 2026